Free Shipping No Hidden Fees - No Hassle 

We make buying a hoop quick and easy. After you make your purchase, here is what you can expect next:

Step 1. Place your online order and receive instant confirmation.

Step 2. Tracking information is emailed to you once your order ships. Most orders ship within 3-5 business days and transit time is typically 2-4 days.

Step 3. Once the shipment arrives to your local terminal, the carrier will call you 24 hours in advance to set a delivery appointment that is convenient for you. An adult must be present to receive shipment.

Step 4. Upon delivery, the driver will give you a ticket that lists how many pieces the shipment should include. Please make sure to verify that all pieces are accounted for. If anything is missing or damaged, make sure to note it on the ticket before signing your name, and take pictures of the damage. After noting the delivery receipt, please also contact our customer service team to report the damage at 800-553-8907. Failure to properly note any discrepancies or issues may result in additional fees for replacement or repair.

Step 5. Enjoy your new Douglas Hoop!

** Please note that truck drivers will not unload items – this is the sole responsibility of the recipient. If you do not have an elevated loading dock or forklift to unload your items, or are unable to hand unload from the truck, a liftgate may be required. A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for moving it to the desired location at your property. This service is available for an additional fee and is NOT included with free shipping on your order. If a Lift Gate is needed, please make this request to the carrier who will then contact us and provide a quote for the service. We will then contact you for approval/acceptance of the fee and confirmation to proceed.