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Shipping Charges

Unless special arrangements are made, National Sports Products ships within the Continental United States only. Shipping rates and lead times are listed on product description pages. For easy checkout, many products ship free or have a flat rate shipping charge assigned to them. Unless a product has free shipping, all orders have a $15 minimum shipping charge. If total shipping cost in uncertain, please add to your cart for an exact calculation. Please contact us via email at [email protected] or phone at (800) 478-6497 for custom freight quotes or shipment outside the Continental U.S.

Delivery

Orders will either ship UPS Ground or via LTL Freight common carrier. National Sports Products reserves the right to specify the carrier on all shipments. Third Party and Freight Collect shipments are not available. Once your order is shipped, you will be emailed carrier information and tracking details.

For LTL Truck shipments; carriers will call you at the phone number provided on your order at least 24 hours in advance to set a delivery appointment. When the carrier arrives for delivery, there must be an adult present to inspect the items, sign the delivery receipt, and unload. Please note that truck drivers will not unload items – this is the sole responsibility of the recipient. If you do not have an elevated loading dock or forklift to unload your items from the truck, a liftgate may be required. A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for moving it to the desired location at your property. If a Lift Gate is needed, please make sure to note this in the remarks when placing your order.

Occasionally products can be damaged during transit, so it is important to arrange for an adult to be present during the delivery and carefully inspect all items upon receipt. Any missing and/or damaged items must be noted at the time of delivery. Failure to properly note damage will nullify a claim and may result in additional costs to you. In addition to notifying the carrier, please also contact National Sports Products immediately to report your issues at 800-478-6497 or email at [email protected].

Ordering Custom Products

Custom products such as windscreen and netting require additional information prior to order placement. Please contact National Sports Products via email at [email protected] or phone at (800) 478-4162 for assistance with custom products. For quote requests through email, National Sports Products makes an effort to respond within 1-2 business days.

Back Orders

You will be notified of all back ordered items. Back ordered items are shipped as soon as they become available. You will be invoiced for the backordered item at time of shipment.

Cancellation Policy

Rush order may not be cancelled once the order goes into production. In order to avoid a penalty, all other orders must be cancelled prior to shipment. National Sports Products not refund shipping costs. Furthermore, cancellations or refusal of shipped orders, unless the error is due to a National Sports Products error, incurs a 20% restocking charge, with a minimum charge of $20.

Return Policy

All non-defective returns are subject to a 20% restocking fee. No returned merchandise will be accepted without prior authorization. Please contact customer service at (800) 478-6497 for return authorization.

Upon receipt of request for return, a return authorization (RA) will be issued. The RA number must appear on all shipping labels. ALL RETURNS MUST BE SHIPPED PREPAID. Collect shipments will not be accepted. You have 90 days from purchase date for non-defective returns.

Exceptions: All custom orders cannot be returned unless the product is defective or due to a National Sports Products error.

Refund Policy

Credit for returned items will be issued only after National Sports Products has determined that the returned items are defective or can be restocked.

Warranty

National Sports Products warrants our products against material defects and poor workmanship for a period of one year from date of invoice, unless the product is otherwise marked. This warranty is voided in cases of misuse or vandalism. This is the extent of the National Sports Products warranty. National Sports Products extends no warranty, express or implied, for damage rising from the use or alleged failure of any product, nor does it extend any warranty of merchantability. The terms and conditions of this warranty notice supersede any that may appear on a purchase order. National Sports Products shall in no event be liable for loss of use or profit, or for other collateral, special or consequential damages.

National Sports Products, at their sole discretion, will repair, replace, or credit defective items upon authorized return. National Sports Products will pay shipping costs only when repairing or replacing defective products.